Episode 204 of the Video Show – topics include – Courtesy calls in developing productive and enduring professional relationships with clients – Celebrating the small wins on the way towards achieving your goals – How to blow your clients minds – How best you can say ‘thank you’ to your team members..
I read a quote recently that a business is only as good as the clients it serves. So the key to success must surely be
In this episode we’ll hear about the value of courtesy calls in developing productive and enduring professional relationships with …
Topics include – The Good, The Bad and the Ugly – 7 Creative Ideas to Improve Client Experience – Little Numbers Turn Into Big Numbers ..
Fresh-faced but entirely qualified
Omni-competent vets, or so we thought as we blinked and grinned into the camera lenses of a ….
A veterinary practice owner who wants more than “fair market value” and an associate veterinarian who wants to buy in slowly and ..
Life is one extended conversation, but are there talks you’re not having? Learn to lay issues on the table and push that pachyderm …
One of the characteristics of individuals seeking a career in veterinary practice is that they are self motivated. They regard
In this episode we’ll hear how to sustain your motivation for success in practice and we’ll learn how to scrape off your executive ..
Somebody one said that being busy is cool – it shows that your skills are in demand – its a vanity thing and its good to be busy. Telling ..
In this episode we’ll hear why you might be better off if you simply stop doing what’s keeping you busy and we’ll be reminded that you’re..
I’ve been thinking recently about the need for an depth business study of independently owned veterinary practices here in the UK ..
In this episode we’ll find out what to do if your practice develops the features of a rubber band and we’ll learn how to turn more than …
You block time on your calendar for a yoga class, lunch with a friend, or even a tech Shabbat. But how often do you cancel it due to what seems
Well, it may not fix that worn-out floor in your treatment room, but I believe Standards of Care can address a number of important….
Topics include – 4 Reasons to Manage Your Veterinary Practice with Metrics – Clients Don’t Care About You – Win Customers ..
Recruitment is a minefield where the wrong decision can be costly and damaging. With as many as 40% of new graduates reported….
What do vets do? Your staff members know exactly what they do as individuals and they’ll have a pretty good understanding of ..
In this episode we’ll learn how to create a great, future-looking vision statement for your practice and we’ll hear about the power of good …
In Episode 199 of the Video Show we included a clip from Edward Muzio who recommends that you should incorporate the Really ..
In this episode we’ll learn how to incorporate the Really Useful standard into your practice meetings and we’ll hear about ….
I read a comment on a social media thread that gave me reason to write about the tyranny of choice. Here’s what was posted, “Clients are …
While every veterinary practice ownership transaction is different, after over 100 successful transactions we have noticed a ….
Topics include – How to Create Stronger Connections with Your Veterinary Clients – John Sheridan to present major Seminar ..
Unless veterinarians develop a financial focus, they may lose their position of influence in veterinary medicine.Veterinarians are ….
In Episode 198 of the Video Show we included a clip in which Simon Sinek spoke about one of his Ten Top Rules for Success. In that ..
In this episode we’ll find out why sometimes we’re the problem and we’ll learn how your clinical team can start to build trust with clients .
My theme for this Episode of the Video Show is your role as a practice leader. You may be the owner and leader of the whole …
In this episode we’ll learn something about the 3 i mindset for Leadership and we’ll hear how to handle someone – maybe a member .
A Practice Manager writes…The hospital I have worked at for the past 4 years has been sold to a corporate group a couple of ….
When things start going downhill, it’s easy to play the blame game. But before you get ticked at your veterinary team, ask yourself….
Topics include – How Can I Get My Employees to Come to Work at After Hours Events? – The Relationship Centered Practice ..
In my simplistic view of the world, I consider people to be a lot like cars. We put fuel in our cars and this allows us to drive where we….
I have been working recently with a number of practices using my Veterinary Business online app to find out exactly why practice profit .
In this episode we’ll learn the five key elements of the strategic business planning process and we’ll take a look at the Top 10 ..
For as long as I can remember we have debated long and hard the importance of converting what we described as casual clients
In this episode we’ll hear about the difference between loyal clients and those that are simply satisfied with your practice services..
When things go wrong, do you feel like the world is crashing down around you? Is it all you can muster to put on a brave face and…
Employee engagement, performance and productivity will always be pressing HR concerns. As managers, we are constantly …