Episode 204 of the Video Show – topics include – Courtesy calls in developing productive and enduring professional relationships with clients – Celebrating the small wins on the way towards achieving your goals – How to blow your clients minds – How best you can say ‘thank you’ to your team members..

The value of courtesy calls in building the bondJohn Blog image

I read a quote recently that a business is only as good as the clients it serves. So the key to success must surely be

Vet Business Video Show – Episode 204episode 204

In this episode we’ll hear about the value of courtesy calls in developing productive and enduring professional relationships with …

News and Views – October 2017 …….World Image 100x60

Topics include – The Good, The Bad and the Ugly – 7 Creative Ideas to Improve Client Experience – Little Numbers Turn Into Big Numbers ..

Graduation daze: practical adviceleader 100

Fresh-faced but entirely qualified
Omni-competent vets, or so we thought as we blinked and grinned into the camera lenses of a ….

Sell to an associate for a corporate pricebalance-100

A veterinary practice owner who wants more than “fair market value” and an associate veterinarian who wants to buy in slowly and ..

Confront the elephant … ……care-animal-100

Life is one extended conversation, but are there talks you’re not having? Learn to lay issues on the table and push that pachyderm …

How to sustain your motivationJohn Blog image

One of the characteristics of individuals seeking a career in veterinary practice is that they are self motivated. They regard

Vet Business Video Show – Episode 203episode 203

In this episode we’ll hear how to sustain your motivation for success in practice and we’ll learn how to scrape off your executive ..

Better off if you eliminate ‘busy’?.John Blog image

Somebody one said that being busy is cool – it shows that your skills are in demand – its a vanity thing and its good to be busy. Telling ..

Vet Business Video Show – Episode 202episode 202

In this episode we’ll hear why you might be better off if you simply stop doing what’s keeping you busy and we’ll be reminded that you’re..

Why financial success doesn’t match …John Blog image

I’ve been thinking recently about the need for an depth business study of independently owned veterinary practices here in the UK ..

Vet Business Video Show – Episode 201episode 201

In this episode we’ll find out what to do if your practice develops the features of a rubber band and we’ll learn how to turn more than …

Help Your Team to Achieve Work-Life Balancebalance-100

You block time on your calendar for a yoga class, lunch with a friend, or even a tech Shabbat. But how often do you cancel it due to what seems

Standards of Care improve everythingcare-animal-100

Well, it may not fix that worn-out floor in your treatment room, but I believe Standards of Care can address a number of important….

News and Views – September 2017 …….World Image 100x60

Topics include – 4 Reasons to Manage Your Veterinary Practice with Metrics – Clients Don’t Care About You – Win Customers ..

Improve Your New Graduate Retention Rateleader-100

Recruitment is a minefield where the wrong decision can be costly and damaging. With as many as 40% of new graduates reported….

Where is your practice heading long term?John Blog image

What do vets do? Your staff members know exactly what they do as individuals and they’ll have a pretty good understanding of ..

Vet Business Video Show – Episode 200episode 200

In this episode we’ll learn how to create a great, future-looking vision statement for your practice and we’ll hear about the power of good …

Drive your practice forward with ..
John Blog image

In Episode 199 of the Video Show we included a clip from Edward Muzio who recommends that you should incorporate the Really ..

Vet Business Video Show – Episode 199episode 199

In this episode we’ll learn how to incorporate the Really Useful standard into your practice meetings and we’ll hear about ….

The Tyranny of Choice in The Exam Roomchoice-100

I read a comment on a social media thread that gave me reason to write about the tyranny of choice. Here’s what was posted, “Clients are …

Exit Planning – 10 Things Not To Do!exit-100

While every veterinary practice ownership transaction is different, after over 100 successful transactions we have noticed a ….

News and Views – August 2017 …….World Image 100x60

Topics include – How to Create Stronger Connections with Your Veterinary Clients – John Sheridan to present major Seminar ..

Will vets continue to own their profession?leader-100

Unless veterinarians develop a financial focus, they may lose their position of influence in veterinary medicine.Veterinarians are ….

Sometimes we are the problem!John Blog image

In Episode 198 of the Video Show we included a clip in which Simon Sinek spoke about one of his Ten Top Rules for Success. In that ..

Vet Business Video Show – Episode 198episode 198

In this episode we’ll find out why sometimes we’re the problem and we’ll learn how your clinical team can start to build trust with clients .

The Leader who had no titleJohn Blog image

My theme for this Episode of the Video Show is your role as a practice leader. You may be the owner and leader of the whole …

Vet Business Video Show – Episode 197episode 197

In this episode we’ll learn something about the 3 i mindset for Leadership and we’ll hear how to handle someone – maybe a member .

Am I cut out to be a Vet Practice Manager?manager-100

A Practice Manager writes…The hospital I have worked at for the past 4 years has been sold to a corporate group a couple of ….

Can your management problems be traced …ask yourself-100

When things start going downhill, it’s easy to play the blame game. But before you get ticked at your veterinary team, ask yourself….

News and Views – July 2017 …….World Image 100x60

Topics include – How Can I Get My Employees to Come to Work at After Hours Events? – The Relationship Centered Practice ..

How many hours of work a week?overworked 2-100

In my simplistic view of the world, I consider people to be a lot like cars. We put fuel in our cars and this allows us to drive where we….

Key elements for your strategic business plan
John Blog image

I have been working recently with a number of practices using my Veterinary Business online app to find out exactly why practice profit .

Vet Business Video Show – Episode 196episode 196

In this episode we’ll learn the five key elements of the strategic business planning process and we’ll take a look at the Top 10 ..

How to strengthen client relationships
John Blog image

For as long as I can remember we have debated long and hard the importance of converting what we described as casual clients

Vet Business Video Show – Episode 195episode 195

In this episode we’ll hear about the difference between loyal clients and those that are simply satisfied with your practice services..

Helping vets win the battle of the inner demonwisdom-100-1

When things go wrong, do you feel like the world is crashing down around you? Is it all you can muster to put on a brave face and…

Manage Poor Employee Performancedisappointment 100

Employee engagement, performance and productivity will always be pressing HR concerns. As managers, we are constantly …

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