Episode 224 of the Video Show – Topics include – The importance of monitoring the level of discounting, authorised or not, in veterinary practice – How to attract talent away from the corporate big shots – How to tame a challenging telephone caller – Create an unstoppable client service brand – My quick business tip for this episode

Vet Business Video Show – Episode 224episode 224

In this episode we’ll learn the importance of monitoring the level of discounting, authorised or not, in veterinary practice and we’ll hear

Gross profit, fees to drugs and all that stuffJohn Blog image

The trigger for this weeks blog was a series of posts in a UK online discussion group about the valaue of monitoring gross profit..

Vet Business Video Show – Episode 223episode 223

In this episode we’ll learn something about the way we label the generational characteristics of our practice team members and

Beware the impact of the words you useJohn Blog image

My first job after graduating in the spring of 1960, was in a traditional two vet, mixed, rural practice in Norfolk. I was one of the two..

High-tech remote health monitoringdrugs-100.png

A cat visits the litterbox more often and for a longer duration than normal. A dog makes extra visits to the water bowl and is up and down

4 Tips to Enhance Client Compliancedrugs-100.png

If clients aren’t complying with your recommendations, the cost of services isn’t to blame. Instead, reconsider how you’re delivering