I read a quote recently that a business is only as good as the clients it serves.
So the key to success must surely be building relationships that go beyond one-time transactions and providing value to
your clients on a consistent, ongoing basis.
Some of the tips that I’ve learnt about developing productive and enduring professional relationships include: ‘There’s no such thing as over-communicating’, ‘The more value you offer, the more a client comes to depend on you’, ‘Be honest – always’, ‘Meet your deadlines’, ‘Eliminate unwelcome surprises’ and ‘Think of clients more as partners – rather than paying customers’.
Perhaps the first question is how to start the process of building that relationship with your clients
Episode 204 of the Veterinary Business Video Show includes a clip from from Diederik Gelderman in which he recommends the value of courtesy calls in building the bond