My favourite management truisms are probably ‘what gets measured gets done’ or if you prefer ‘if you don’t measure it, you can’t manage it’ The problem sometimes is selecting the right things to measure and then deciding how often and how long to measure them and what to do with the results.
How about this – how many new telephone enquiries did your business receive last week? How many achieved the callers objectives and how many achieved your practice objectives? All readily measurable and all very important KPI’s .
Episode 119 of the Veterinary Business Video Showincludes a clip in which in which Chris Newton offers his advice