Other Recorded Media

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Meeting in Berlin

I recently had an opportunity to contribute to a number of training sessions for business consultants in Berlin. Whilst I was there I took …..

 

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‘When to Work’ web-based rota software

Practice managers tell me that one of the most important and yet frustrating, time consuming and irritating admin tasks …..

 

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Can I have both?

My video clip this month is to tell you how you can grow your practice profit and enjoy a work-lifestyle balance of your choice..

 

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Your Reception Staff

This video tip is to take a fresh look at your reception team. They are at the hub of your practice and the key to your success..

 

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Send reinforcements, we’re going to advance

Could poor communication in your practice consulting rooms impair the standard of service your clients are looking ….

 

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A Matter of Choice

Confusing our clients with all the clinical options is a real problem in veterinary practice. Most clients seek the ….

 

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It’s the Little Things!

Recently my regular weekly visit to the newsagent to pay for ‘the papers’ has been less pleasant than usual. The new ….

 

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Consulting Room Occupancy

Improving the occupancy rate of your consulting room facilities is a key element in growing the top line and because ….

 

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Learning and Networking

My overseas trip this month was to Japan where I had been invited to contribute to a meeting of the Veterinary Executive Club ….

 

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The Hotel Manager

Some years ago I was asked to help a practice with a number of ‘people problems’ amongst his staff. Here’s how we tackled the problem

 

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The Christmas Card list

Could categorising clients according to their perceived loyalty backfire? Here is my experience..

 

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Demographic Data for Your Marketing Plan

In this months video clip I will show you a free online source of demographic data for veterinary practices in the UK ..

 

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Management tips from the North American Veterinary Conference (NAVC)

Management consultants, Fritz Wood and Mark Krootof offer their top management tips for the Veterinary Business community.

 

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Create a Virtual Video Tour of Your Practice

In this clip I want to show you a free tool which you can use to create a virtual video tour of your practice which you can upload….

 

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Find a good time for your next practice meeting

When is Good is a simple tool you can use to communicate with your colleagues by e.mail to find a date and time which suits them all…

 

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Interview with Mark Moran

In this audio interview with Mark Moran We discussed the impact of the current economic turndown on UK practices..

 

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Graduate debt and practice profits – an Interview with Dr James Wilson DVM JD

In this audio interview We discussed the development of the VBMA, graduate debt and practice profits in the USA..

 

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Interview with David Hodgetts

I asked David about the impact of the financial downturn on practice and the support which the profession can expect from banks..

 

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Interview with Steve Beddall

I asked Steve Beddall about such issues as client database trends, matching quality prices with quality service and …..