Topics include ‘who’s underpaid in your practice’, the Seven Step Approach to Problem Solving,the ‘Challenge is Clear – the Fight-Back Starts Here’, how vets can infuriate receptionists and my quick business tip for this episode
Topics include goal setting in practice, the UK numbers update, how to convert telephone enquiries into appointments, what it is that practice owners don’t know? and my quick business tip for this episode
Topics include marketing in the 21st century, monitor your client and patient database, how veterinary nurses fail vets, practise with the owner peering over your shoulder and my quick business tip for this episode
Topics include lift your staff performance to new heights, KPI Watch for this episode, a brand new board game to train your practice team, do your receptionists ‘pull the string’ and my quick business tip for this episode
Topics include the bathtub model for leaders, practice cost KPI’s, is there a “magic bullet” for practice’s biggest problem, advice from a business coach and my quick business tip for this episode
Topics include what you expect from your practice team, the UK numbers update. how to Increase your client database, add value to the practice with a new service and my quick business tip for this episode.
Topics include the balanced scorecard, the need for client acceptance before we can expect compliance, how to deal with whiners at work, find a way to move ahead and my quick business tip for this episode
Topics include challenges facing the veterinary industry, useful KPI’s linked to practice income, how not to recruit your staff, learn how to remember people’s names my quick business tip for this episode
Topics include Do you need to include videos on practice websites, what practice metrics do we need for management, how to turn-around a vet clinic in trouble and my quick business tip for this episode.
Topics include seven valuable customer service lessons, why not everything that counts can be counted. why profit’s not always the point, why we should stop training our staff and my quick business tip for this episode……..
Topics include the impact of missed charges and how to reduce them, the hill of influence in practice meetings. the Monday Morning Question, Goldilocks and the three Bears and my quick business tip for this episode…….
Topics include whether it makes sense for a debt laden graduate to borrow even more to buy a practice, UK practice numbers update, a new approach to annual employee reviews, Tom Peters will tell us to ‘shut up’ and my quick business tip for this episode…….
Topics include the business case for quality medical records – advice for a newly appointed manager. a balance between personal, professional & practice objectives -brand new, improved, money-back-guaranteed programme to save money and my business tip for this episode..
Topics include tips to improve the response to your clinical recalls – a mystery shopper at work – how to offset lost product sales at your practice – is the reputation of the veterinary profession slipping and my quick business tip for this episode...
Topics include a new approach to improving compliance and increasing practice revenue – pet health videos on your practice website – receptionists who miss the mark – an important KPI well worth tracking and my quick business tip for this episode..
Topics include the benefits which can result when Independent practices work together for their mutual benefit – encouraging reports about the veterinary industry economy – how to turbo-charge your practice meeting and my quick business tip for this episode.
Topics include Solution marketing in veterinary practice – The surprising science of happiness – How to boost confidence in our communication skills – The most common challenge in practice management and my quick business tip for this episode.
Topics include the Worldwide Benchmark Service – The numbers update for small animal practice – Why the likeliest cause for quiet days isn’t the weather or some other factor, but poor management and some practical advice from a consultant to the dental profession
Topics include Tom Catanzaro on Team Based Healthcare Delivery and Leadership – How e.mail can start a fight if used wrongly but become a great marketing tool if used correctly and How to help your team your team feel bright and dandy on drear Monday mornings
Topics covered in this episode included the Undercover Veterinary Hospital – UK practice- numbers update – What goes on in your consulting rooms? – Internet Connection speeds