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Veterinary Business Video Show – Episode 140
Topics include – cost based calculations to establish practice fees, a tool which you can download to make the task a simple one, things you would like to tell your staff, influencing and persuading others and my quick business tip for this episode
Veterinary Business Video Show – Episode 139
Topics include – dealing with the impact of major transitional change in your, keep the door to your reception area swinging, more clients visiting more frequently, living life with more enthusiasm, manage client expectations about price and my quick business tip
Veterinary Business Video Show – Episode 138
Topics include – why not charging your full worth is a mistake, five mistakes your receptionists might be making on the telephone, why fear can sometimes be healthy for your team, what your clients are asking Google and my quick business tip for this episode
Veterinary Business Video Show – Episode 137
Topics include – a management lesson from the motor industry, how to handle aggressive competition, why the Net Promoter Score goes way beyond a simple measure of client satisfaction, your multi-tasking nursing team and my quick business tip for this episode
Veterinary Business Video Show – Episode 136
Topics include – Veterinary Practice Superhero series of online videos, your Relative Practice Capacity, how to read and respond to behaviour, why you need to have fun in the practice and my quick business tip for this episode
Veterinary Business Video Show – Episode 135
Topics include – How your mind-set can influence practice success, why a clear value proposition can help your clients to say ‘yes’, the differences between the role of leaders and managers, identify the value of your practice every year and my quick business tip for this episode
Veterinary Business Video Show – Episode 134
Topics include – 6 triggers you could use to encourage your clients to say ‘yes’, challenge of leadership and people management, 10 ways veterinary receptionists can turn off your clients, how to deal with gossip in the practice and my quick business tip for this episode
Veterinary Business Video Show – Episode 133
Topics include – balanced scorecard approach to monitoring performance, appropriate scorecard categories and KPI’s, what can go right and what can go wrong in practice meetings, how to become a better listener and my quick business tip for this episode
Veterinary Business Video Show – Episode 132
Topics include – advice for associate vets in practice, why too many vets aren’t earning an income which reflects their skill and commitment, how to judge whether your star staff member could step up to management role and my quick business tip for this episode
Veterinary Business Video Show – Episode 131
Topics include – Online videos designed for recent graduates seeking a practice career, what is a physician?, why some fees don’t even cover their costs, new service to help owners pay for veterinary expertise and my quick business tip for this episode
Veterinary Business Video Show – Episode 130
Topics include – PMS Systems provide plenty of data – but not enough information, franchised practices in the Netherlands, incentive systems, how to demonstrate value for clients and my quick business tip for this episode
Veterinary Business Video Show – Episode 129
Topics include – practice owner & manager relationship, how to say No – without saying No, dog owner and cat owner clients, turn your goals into HUGS and my quick business tip for this episode
Veterinary Business Video Show – Episode 128
Topics include – a mission statement to inspire your team, the unsung heroes in your practice. doing more listening, get more cats into your practice and my quick business tip for this episode
Veterinary Business Video Show – Episode 127
Topics include – why some practices are booming and others are flat, trust your leadership, UK numbers update, how your reception team influence business and my quick business tip for this episode
Veterinary Business Video Show – Episode 126
Topics include – why your clients aren’t rational, negotiating your next salary, the pro’s and cons of some performance measures, changing the focus of your entire marketing plan and my quick business tip for this episode
Veterinary Business Video Show – Episode 125
Topics include ‘earning a living’ or embracing a great career, the cost of recruiting the wrong people, ownership is much harder than it used to be, how to handle a difficult client and my quick business tip for this episode
Veterinary Business Video Show – Episode 124
Topics include work/life balance for new graduates, three KPI’s to monitor your team performance. deal with employee disengagement or burnout, your Monday morning question and my quick business tip for this episode
Veterinary Business Video Show – Episode 123
Topics include some disturbing facts about discounting, the consequences of poor management, how grit can make your practice great, how to deal with bickering employees and my quick business tip for this episode
Veterinary Business Video Show – Episode 122
Topics include why a ‘team’ can achieve much more than a group, what KPI’s best reflect your current financial performance, remember to keep the shower curtain tucked-in and my quick business tip for this episode
Veterinary Business Video Show – Episode 121
Topics include why you need to ‘walk the talk’ to improve compliance, major reasons for poor profit, is inspiration or desperation your main practice driver and my quick business tip for this episode